Case Acceptance is not about telling patients about the treatment plan. It’s about listening for the non- clinical benefits that will make a difference in their life, not their mouth. Patients want to be understood, much more than they want to understand the treatment plan.
- The art of getting to know what your patient wants, not what you think they need.
- Training in how to ask well-crafted questions that illicit personal understanding.
- Patients accept treatment for their reasons, not the dentists. Their reasons will rarely be clinical.