Who We Are - Our Values
Team - We Practice It...	Our Mission Statement
Our Philosophy	We're All About...
Our Clients Feel...	Jason B. White
Kate Fitzgerald

Team - We Practice it, Too.

As a team, Kate and Jay strive to practice what they preach:

• Kate and Jay strive on open communication as a primary to their success.

• We are on equal footing for feedback and constructive criticism.

• Jay and Kate get together to create the business’s budget and goals, and then meet throughout the year to review them.

• We encourage clients to seek activities as a team outside the office. Sharing lunch together and double dating with our spouses is not at all uncommon for us. Some of the activities we have shared are bike riding, picnics, and dinners out.

Mission Statement

We are dedicated to prosperity through facilitation of listening, understanding and communication. We strive to be creative, unique and innovative by utilizing fresh alternatives that are in our clients best long-term interest. This can be achieved in an atmosphere of trust and caring concern.

As team members of J. White and Associates, LTD. we are dedicated to the practice development of prosperity in the personal and professional lives of our clients. We promise to seek to be a reliable source of dental health information and provide services which allow our clients to be secure in the knowledge that we are working in their best interest.

Philosophy

We believe in building quality relationships in a team environment that mutually supports individual talent and organization. The quality of the team and its relationship to the patient is the single most important determiner of the long-term success of today’s private practice dentist.

We derive immense career satisfaction from helping others achieve their goals. This can be achieved in an atmosphere of trust and caring concern for others. We believe that we have the responsibility to our clients and ourselves to seek new ideas that will keep us fresh and that this is in our clients' best long-term interest.

Our business is being the link for the client between "what is" and "what can be." What can be is limited only by the perceived ideas of the team. Our success is assured when we identify what is and then help our client to see what can be.

It is important that each client knows that his/her success is the result of their talent, not ours. Our business is enabling our client’s team to identify their special talents and to guide them in directions that allow a more personally satisfying career. This will allow them an economic future of choice.

We seek to be a reliable source of dental health information and to provide services so that the client may be secure in knowing we will provide continuity of information as well as depth of experience that has been proven in the marketplace.

We choose to work on a personal basis with our clients, creating an individual approach to each situation that will help to provide joy in their work.

We’re All About:

• respecting our clients’ needs and wants

• developing personal relationships because human relationships are more important that a recall schedule or compensation plan

• delivering extraordinary services

• asking more questions that require thoughtful responses

• selling a lifestyle

• giving clients more than they expect

• facilitating movement

After spending time with us, we want our clients to feel:

• listened to

• excited

• that they have a closer relationship with each other and us

• that they are better off personally and professionally

• that they are better people

• that they have a stake in the practice

• that we are a dependable resource

• that we have perspective

• and to think of us not only as coaches but as part of their team.

Jason B. White - President

Jason B. White is the President and Founder of J. White and Associates, LTD., a health management and communications consulting firm headquartered in Minneapolis. He specializes in health care management, working with doctors and staff primarily through private in-office consultations. He is an experienced lecturer, having made many presentations before study groups and state associations.

Raised in Fargo, North Dakota, Jay White holds a Marketing degree from Northwestern University and an MBA in Administration and Marketing from the University of Southern California Graduate School of Business Administration. His thirty years of dental consulting experience have given him recognized expertise in improving private practice profitability, as well as valuable insight into the impact of alternative delivery systems on the private practice of dentistry.

Jay brings to dentistry special talent in management analysis and planning internal marketing, personnel management, and management systems.

He has written articles appearing in health management magazines, as well as traveled the Midwest helping thousands of health care professional secure a more abundant, satisfying future for themselves, their staffs, and their practices.

In his spare time Jay loves to take pictures. He got his start in the army where he discovered the magic of black and white photography in the darkroom. Jay's idea of a great time is for he and his wife Carol to get in the car, camera in the back seat and just go for a weekend. The only rule they have is that they avoid paved roads. No maps are allowed. If they get lost all the better!! Southeastern Minnesota is a great haunt of theirs.

Click here to view photos Jay has entered in the Minnesota Dental Association's photo contest held each year at their annual meeting in St. Paul. A few of them have received some ribbons of recognition, and that is fun, but the fun is in the creating of the picture in the field. Please enjoy them!

Click on the following articles, news releases and other newsletters that detail Jay White’s expertise and understanding of the practice management environment. Jay has written on:

• Peak Performance - How to attract peak performers
• Team Compensation - Prospering in the 21st Century
• Why Use a Consultant? - Gaining perspective on your potential
• Hygiene Communication - Patient motivation and education
• Leadership - Empowerment, responsibility and ownership

Jay believes that the future for private dentistry has never been better. His perspective is unique and is the result of his vast exposure to thousands of health care professionals over the last 30 years.

Jay feels that monthly feedback to team members on how the office is performing is important. Hands-on training of individuals is directed to helping each achieve their highest potential. Also, Jay’s expertise is in bringing a values-centered approach to the team. He helps the dentist and team identify their core values and then helps them find ways to communicate these values to their clients. He stresses highly individualistic relationships between the team members as well as between the team and clients. Consequently, the client’s perception of value is not based solely on fee.

Kate Fitzgerald - Consultant

Kate Fitzgerald has been with J. White and Associates, LTD. for over twelve years. She oversees the financial and administrative team in the office and consults in the areas of team-building and patient services.

Her philosophy in consulting is shared by J. White and Associates. She believes that each team member is equally important to the team and should be treated as such. Everyone should have input on how to make the office perform better.

She also feels that patients deserve better than the best care from the moment they step into the office as a new patient throughout their relationship with the practice.

Her background is in education and administration. She previously owned her own career counseling company. She teaches classes including How to Succeed in Spite of Your Fears, résumé writing, and interviewing.

Kate is also the Executive Director of the Minnesota Academy of Cosmetic Dentistry (MACD). Click on the following topics if you want her input on:

• Attitude - What You Project Matters
• Communication - Styles and Habits
• Hiring - People-Oriented vs. Technical Proficiency
• Charisma - What it Can Do For Case Acceptance
• In Pursuit of Excellence For Your Team, or Patients
• Exceeding Patients’ Expectations

Click to hear Dr. Covin
discuss his J. White and Associates experience.

Click to hear Dr. Anderson
discuss his J. White and Associates experience.

More Testimonials.